I had problems with my computer not charging properly, and losing charge too quickly when in use. I took it in to Jeremy who checked it, took details, and ordered a replacement battery – he found the existing battery (which my son had fitted a couple of years ago,) was in poor condition.
He ordered a new one just before Christmas, but the company sent the right battery with the wrong fittings, so back to square 1. Visited today and he fitted the new battery for me , but the charging light wouldn’t come on even though the screen showed it was charging. I hoping for successful resolution, but think there’s a bit more work to do in rescuing the machine, but I’m staying with Jeremy as he clearly knows what he is doing. He has been courteous and clear throughout, down to earth and accommodating. Watch this space.